Bartra
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TERMS AND CONDITIONS

Last Updated: [DATE]

These Terms and Conditions ("Terms") govern your access to and use of Bartra ("Platform", "App", "we", "us" or "our").

By registering for, accessing or using the Platform, you confirm that you have read, understood and agreed to these Terms. If you do not agree to these Terms, you must not use the Platform.

1. About the Platform

Bartra is a technology platform that enables users to discover one another and propose, negotiate and arrange exchanges of goods, services, skills or other lawful activities.

For example, a user may offer swimming lessons in exchange for another user's tattoo service.

The Platform itself does not provide, perform, manufacture, sell or guarantee the goods or services offered by users.

Unless expressly stated otherwise, Bartra is not a party to agreements or exchanges made between users.

The agreement for an exchange is made directly between the relevant users.

2. Role of the Platform

The Platform acts as a technological intermediary that facilitates communication and discovery between users.

We do not generally:

  • determine whether an offered service or product is suitable for another user;
  • verify the professional qualifications, licenses or experience of users;
  • verify ownership of goods;
  • guarantee the quality, safety, legality or availability of any offer;
  • guarantee that an exchange will be completed;
  • guarantee that a user will perform their promised obligation;
  • supervise meetings or transactions between users; or
  • act as an agent, employer, contractor, broker or representative of any user.

Users are solely responsible for evaluating whether they wish to enter into an exchange with another user.

Where required by applicable law, we may remove, restrict or disable access to content or accounts and cooperate with competent authorities.

3. User-to-User Exchanges

Any exchange arranged through the Platform is an agreement between the participating users.

Users are responsible for agreeing among themselves:

  • what will be provided;
  • when and where it will be provided;
  • the duration and conditions of the exchange;
  • the quality and specifications of goods or services;
  • cancellations and rescheduling;
  • any applicable licenses or professional requirements; and
  • any other terms applicable to their exchange.

Bartra is not responsible for whether either party fulfills their obligations.

If a user promises to provide a service or product and fails to do so, any dispute is primarily between the users involved.

4. No Guarantee of User Content

Offers, profiles, descriptions, photographs, reviews, messages and other information submitted by users ("User Content") are created and provided by users.

Users are solely responsible for the accuracy, legality and completeness of their User Content.

We do not guarantee that User Content is:

  • accurate;
  • complete;
  • current;
  • authentic;
  • safe;
  • lawful;
  • professionally qualified; or
  • suitable for a particular purpose.

A listing appearing on the Platform does not constitute an endorsement, certification or recommendation by Bartra.

5. Prohibited Activities

Users may not use the Platform to offer, request, arrange, promote or facilitate any activity that:

  1. violates Turkish law or any other applicable law;
  2. constitutes or facilitates a criminal offence;
  3. involves stolen, counterfeit or unlawfully obtained goods;
  4. involves illegal drugs, controlled substances or prohibited substances;
  5. involves weapons, ammunition or other prohibited items;
  6. involves fraud, money laundering, terrorist financing or other financial crime;
  7. involves prostitution, sexual exploitation or trafficking;
  8. exploits or endangers children or other vulnerable persons;
  9. involves the unauthorized provision of regulated professional services;
  10. infringes intellectual property, privacy, personality or other third-party rights;
  11. involves the unauthorized use or disclosure of personal data;
  12. involves impersonation or identity fraud;
  13. involves misleading, deceptive or fraudulent representations;
  14. creates an unreasonable risk of physical injury or harm;
  15. attempts to circumvent applicable taxes, licensing requirements or other legal obligations; or
  16. otherwise violates these Terms or applicable law.

Examples of potentially regulated activities include, without limitation, medical treatment, professional legal services, financial services, regulated education, certain beauty or cosmetic procedures, tattooing, piercing, childcare, transportation and activities requiring a professional license or governmental authorization.

The fact that an activity can be exchanged through the Platform does not mean that the activity is legally permitted.

Users are responsible for obtaining all licenses, permissions, qualifications, registrations and approvals required for activities they offer.

6. Illegal Use and User Responsibility

You are solely responsible for your use of the Platform and for the legality of your offers, requests, communications and exchanges.

You must not use the Platform to conceal, facilitate or arrange an unlawful activity.

If your use of the Platform causes a claim, investigation, penalty, loss, damage or legal proceeding against Bartra as a result of your breach of these Terms or your unlawful conduct, you agree, to the extent permitted by applicable law, to indemnify and hold Bartra, its owners, directors, employees, contractors and service providers harmless from resulting claims, liabilities, losses, costs and reasonable legal expenses.

This provision does not exclude or limit any liability that cannot legally be excluded or limited under applicable law.

7. Physical Meetings and Personal Safety

Users may choose to meet in person to perform an exchange.

Bartra does not supervise or control physical meetings between users.

Users are solely responsible for assessing the safety and suitability of any meeting.

We strongly recommend that users:

  • meet in public places where appropriate;
  • inform a trusted person about the meeting;
  • avoid sharing unnecessary personal information;
  • verify the identity and relevant qualifications of the other person;
  • use appropriate safety equipment;
  • obtain parental or legal consent where required; and
  • cancel an exchange if they believe it may be unsafe or unlawful.

Bartra does not guarantee the identity, character, intentions or behavior of another user.

8. High-Risk Services

Certain activities may involve significant physical, medical, financial or other risks.

Users must not assume that the Platform has assessed or approved such activities.

Users offering services involving health, body modification, physical training, childcare, transportation, construction, electrical work, financial activities or other potentially hazardous or regulated activities are solely responsible for ensuring that they possess all qualifications, permits, insurance and legal authorizations required for those activities.

9. Goods

Users offering goods must have the legal right to offer, exchange or transfer those goods.

Users must not offer:

  • stolen goods;
  • counterfeit goods;
  • illegally imported goods;
  • prohibited goods;
  • recalled or dangerous goods where their transfer is unlawful;
  • goods infringing third-party rights; or
  • goods whose transfer is otherwise prohibited by law.

Bartra does not guarantee ownership, authenticity, condition, quality or safety of goods offered by users.

10. Taxes and Legal Obligations

Users are solely responsible for determining whether their activities create tax, invoicing, licensing, registration, insurance, social-security or other legal obligations.

An exchange being described as a "swap", "trade", "barter" or "free service" does not by itself determine its legal or tax treatment.

Users must comply with all applicable tax and regulatory requirements.

11. Listings, Pro Subscription and Payments

Free use. Creating an account, browsing, proposing, chatting and completing swaps is free.

Listing duration. Each listing stays active for 30 days from publication and then expires automatically. An expired listing is hidden from other users but remains visible to you. A free account may renew each listing once for a further 30 days. Further renewals require a Pro subscription.

Pro subscription. Pro is an optional paid subscription that currently includes unlimited listing renewals and other features described on the Platform at the time of purchase. Features may be added or changed; material reductions will be announced in advance.

Price and billing. Prices are shown in the app or on the website before you subscribe, including applicable taxes. Subscriptions purchased in the iOS app are billed through your Apple ID and subscriptions purchased in the Android app through your Google Play account; those purchases are governed by Apple's or Google's terms in addition to these Terms. Subscriptions purchased on the website are billed by our payment provider iyzico. We do not store card details.

Automatic renewal and cancellation. Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before renewal. You can cancel at any time in your Apple ID or Google Play subscription settings, or on the website in your account settings. Cancellation stops future charges; Pro features remain available until the end of the paid period. Listings renewed under Pro keep their current expiry date after cancellation.

Refunds. Purchases through Apple or Google are refunded according to their policies and must be requested from them. For purchases on the website, consumers resident in Türkiye have a 14-day right of withdrawal under the Distance Contracts Regulation, except where the service has begun with your express consent before the period ends; other statutory rights are unaffected. Beyond these rights, fees for partial periods are not refunded.

Price changes. We may change subscription prices. Changes apply from the next billing period and are communicated at least 30 days in advance; if you do not agree, cancel before the change takes effect.

Taxes and invoices. Prices include VAT where applicable. Invoices for website purchases are sent to your account email.

No escrow. Bartra does not act as a bank, payment institution, escrow service or financial intermediary between users, and users must not use the Platform to conduct unlawful financial transactions.

12. Business Accounts

What a business account is. Registered businesses, sole traders and professionals may mark their account as a business account, provide business details (name, category, address, opening hours, website, social profiles) and submit private verification details (tax number, legal name). After review we may mark the account as a verified business. Verification confirms only that the business details were plausibly checked; it is not an endorsement of the business, its licences, its quality or its legal compliance.

Business listings. A business may offer several units of the same good or service in one listing (for example "5 free haircuts"). Each completed swap consumes one unit. Businesses remain fully responsible for the accuracy of their listings and for delivering what they offered.

Invoicing, VAT and tax. A swap involving a business is a supply of goods or services for consideration under Turkish tax law, even though no money changes hands. The business is solely responsible for issuing invoices or receipts, declaring and paying VAT (KDV) and other taxes on the market value of what it supplies and receives, keeping records, and complying with any consumer-protection, licensing or sector rules that apply to it. Bartra does not issue invoices for swaps, does not withhold or collect taxes on behalf of users and is not a party to the transaction.

Consumers. When a consumer swaps with a business, the consumer's statutory rights against that business (including under the Consumer Protection Law No. 6502) are unaffected. Any complaint about the goods or services is addressed to the business.

Business subscription. Business accounts may purchase a business subscription with additional features (unlimited listings, top placement, dashboard and others described on the Platform). Section 11 applies to it. Bartra issues invoices for subscription fees to the business.

Removal of verification. We may remove verification or suspend a business account where details prove inaccurate, where a business repeatedly fails to deliver, or where complaints or reports raise safety or legal concerns.

13. User Accounts

Users must provide accurate information when creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You must not:

  • create an account using another person's identity;
  • create accounts for fraudulent purposes;
  • sell or transfer your account without authorization;
  • impersonate another person; or
  • provide false or misleading information.

We may suspend or terminate accounts where we reasonably believe that these Terms, applicable law or the safety of other users has been violated.

14. Reporting Illegal or Harmful Content

If you believe that an offer, user, message or other content on the Platform:

  • violates the law;
  • infringes your rights;
  • presents a serious safety risk;
  • involves fraud;
  • involves exploitation or abuse; or
  • violates these Terms,

you should report it to us through the reporting mechanism provided by the Platform or by contacting us at [LEGAL/REPORT EMAIL].

We may investigate reports and may remove, restrict, suspend or terminate access to content or accounts where appropriate.

Where legally required, we may provide information to competent authorities.

15. Right to Remove Content and Suspend Accounts

We reserve the right, to the extent permitted by law, to:

  • remove or restrict access to User Content;
  • reject listings;
  • suspend or terminate accounts;
  • restrict certain categories of activity;
  • limit Platform functionality;
  • prevent users from contacting other users; and
  • take other reasonable measures necessary to protect users, the Platform or third parties.

We may take these measures where we reasonably believe that content or activity violates these Terms, applicable law, or presents a safety, security or legal risk.

16. Intellectual Property

The Platform, including its software, design, logos, trademarks, text, graphics and other materials, is owned by or licensed to [COMPANY NAME] and is protected by applicable intellectual-property laws.

Users retain ownership of their User Content, subject to the license granted below.

By submitting User Content, you grant Bartra a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute and technically process that content as reasonably necessary to operate, maintain and improve the Platform.

You represent that you have the necessary rights to provide the User Content.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Platform is provided on an "as is" and "as available" basis.

We do not guarantee that:

  • the Platform will always be available;
  • the Platform will be error-free;
  • User Content will be accurate or lawful;
  • another user will perform an exchange;
  • an offered service or product will meet expectations;
  • an exchange will be completed successfully; or
  • the Platform will be suitable for every purpose.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Bartra shall not be responsible for losses, damages, claims or disputes arising from:

  • interactions between users;
  • exchanges between users;
  • goods or services provided by users;
  • inaccurate User Content;
  • unlawful conduct of users;
  • failure of a user to perform an agreed exchange;
  • physical meetings between users;
  • personal injury resulting from user-provided activities;
  • loss or damage to goods;
  • third-party websites or services; or
  • unauthorized or unlawful use of the Platform by users.

Nothing in these Terms excludes liability arising from circumstances where exclusion or limitation of liability is prohibited by applicable law.

19. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify and hold harmless Bartra, its directors, officers, employees, contractors, affiliates and service providers against claims, losses, damages, liabilities, penalties, costs and reasonable legal expenses arising from:

  • your violation of these Terms;
  • your violation of applicable law;
  • your User Content;
  • your exchange with another user;
  • your goods or services;
  • your infringement of third-party rights; or
  • your misuse of the Platform.

20. Third-Party Services

The Platform may contain links to or integrations with third-party websites, applications or services.

We do not control third-party services and are not responsible for their content, availability, security, terms or privacy practices.

Your use of third-party services is subject to their own terms and policies.

21. Privacy

Our collection and processing of personal data is governed by our Privacy Notice / KVKK Information Notice.

Users should not disclose another person's personal information through the Platform without a lawful basis or authorization.

Additional privacy terms may apply.

22. Children

Unless expressly permitted by applicable law and the relevant functionality of the Platform, users must be at least 18 years old to create an account and arrange exchanges through the Platform.

We may request additional information or take appropriate measures where age requirements are relevant.

23. Changes to the Platform

We may modify, suspend or discontinue any part of the Platform at any time, subject to applicable law.

We may also update these Terms from time to time.

Where required, material changes will be communicated to users through appropriate means.

24. Termination

You may stop using the Platform at any time.

We may suspend or terminate your access where permitted by law, including where you:

  • violate these Terms;
  • engage in illegal activity;
  • create a safety risk;
  • provide false information;
  • misuse the Platform; or
  • cause harm to other users or the Platform.

Termination does not affect rights or obligations that arose before termination.

25. Governing Law and Disputes

These Terms shall be governed by the laws of the Republic of Türkiye, unless mandatory law requires otherwise.

Any dispute between Bartra and a user shall be subject to the jurisdiction of the competent courts and authorities of Türkiye, subject to any mandatory jurisdiction, consumer-protection or dispute-resolution rules applicable to the user.

26. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally possible.

The remaining provisions shall remain in full force and effect.

27. Entire Agreement

These Terms, together with the Privacy Notice, Community Guidelines and any other policies expressly incorporated into them, constitute the agreement between you and Bartra concerning your use of the Platform.

28. Contact

For legal notices, reports or questions regarding these Terms:

[COMPANY NAME] [COMPANY ADDRESS] Email: [LEGAL EMAIL] Website: [WEBSITE]

By using the Platform, you acknowledge that you have read and accepted these Terms and Conditions.